Privacy Policy

Privacy & Cookie Policy

This Privacy & Cookie Policy explains how Torquay Coastal Drinks Ltd, trading as The Coastal Distilling Co. (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with us online.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Torquay Coastal Drinks Ltd and The Coastal Distilling Co. is a trading name, registered in England and Wales.
Registered office: 18-19 Victoria Parade, Torquay TQ1 2BB
We are the data controller for the personal data we collect.

2. What Information We Collect

We collect and process personal data in the following categories:

  • Identity Data: name, date of birth (for age verification)
  • Contact Data: email address, phone number, billing and delivery addresses
  • Order Data: details of your purchases and payment status
  • Payment Data: processed securely by our payment provider (we do not store full card details)
  • Technical Data: IP address, browser type, device information, and usage data
  • Marketing Preferences: your consent to receive newsletters or promotional offers

3. How We Use Your Information

We process your personal data to:

  • Process and deliver your orders
  • Verify your age as required by UK law for alcohol sales
  • Communicate with you about your order or account
  • Respond to your enquiries and provide customer support
  • Send marketing communications (only with your consent)
  • Improve our website and user experience
  • Comply with legal obligations (e.g. tax and record-keeping)

Our lawful bases for processing include: contract performance, legal obligation, legitimate interests, and consent.

4. Sharing Your Data

We only share your information with trusted third parties who help us operate our business, including:

  • Payment processors (to complete your transactions)
  • Delivery and courier services (to deliver your order)
  • IT, website, and analytics providers (to run and improve our Site)
  • Legal or regulatory authorities (where required by law)

All third parties are required to keep your data secure and use it only for the purposes we specify.

5. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

6. Data Retention

We retain your data only as long as necessary for the purposes we collected it, including legal and tax requirements. Order records are usually kept for 6 years.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (in certain cases)
  • Object to or restrict processing
  • Withdraw consent where processing is based on consent
  • Request data portability

To exercise these rights, contact us. We may require proof of identity before processing your request.

8. Marketing

If you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Your Data and Age Verification

Because we sell alcohol, we are legally required to verify that all customers are 18 or over. By placing an order, you confirm that you meet this requirement. We may request proof of age before processing or delivering your order.

Cookie Policy

10. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us make our site work, improve functionality, and deliver a better browsing experience.

11. How We Use Cookies

We use cookies for the following purposes:

  • Essential cookies: Enable core site functions such as shopping cart and checkout.
  • Performance cookies: Collect anonymous data about how visitors use our site (e.g. pages visited, time spent).
  • Functionality cookies: Remember your preferences and choices to personalise your experience.
  • Marketing cookies (if used): Help deliver relevant ads and track the effectiveness of campaigns.

Some cookies are set by third-party services we use, such as Google Analytics.

12. Managing Cookies

When you visit our site, you will be asked to accept or decline non-essential cookies. You can also manage or delete cookies at any time through your browser settings. Please note: disabling cookies may affect the functionality of our website.

13. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a new “Last updated” date. Continued use of our site after changes are made means you accept the revised policy.